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Turning Off Account

Once a client has decided to leave us, there are a few steps we need to follow.

  1. De-active the accoun row in attrib.attrib_account by setting active=0 and update the updated column to NOW(). You do this manually within the database table. This will immediately stop us collecting data for the client. Their tag requests to our servers will now be 'rejected' as the account token will no longer be active in attrib.attrib_account. This is the most important step. Whilst the below steps are required for cleaning purposes, they aren't absolutely necessary and can be done at a later date.
  2. Ask the client to remove all Cubed tags.
  3. Email Positive to remove the DPS Visscore Prediction boxes which can be found here: https://grafana.cubed.engineering/d/iCwiI-g4z/dps-visscore-overview?orgId=1&refresh=30s&from=now-15m&to=now.

Positive Email

Hi,

Rox are no longer a client, can you please remove their related visscore prediction boxes. The boxes are:

rox-uk-a, rox-uk-b

Thankyou 😊

Finally, once a specified time has passed, email Positive to delete the clients database (either server if it sits on their own server, or individual database if its shared). Please confirm with Account Managers how long the period is we have to wait before removing a clients database.